So, according to the above problem matrix, the main problem is with driver, conductors and pedestrians.
Now where the driver's safety issue is concerned they don't even have seat belts with their seats and even if they have them then too they are least concerned about it. The salary they get is very less for them to support their family. So, the way they maintain the bus is very poor and the way they drive the bus, it becomes very difficult to maintain the bus for the maintenance workers too. The cooperation of these guys is also not good. Interaction between the passengers and driver is okay.
The management is least concerned about drivers. And where the word comes union, these guys (including conductors) are expertise. So unless these guys cooperate to bring the new system it is impossible to create one.
When the role of passengers come, the safety depends on whether they are sitting or standing. So until and unless they are sitting they are quite safe but the moment they stand for getting to their stop and the brake that the diver strikes is very dangerous. The cooperation is needed in passengers because I noticed that the seats alloted to women were empty but still they choose to sit on normal seat and because of the restriction of men not alloted their reserved space they have no choice but to stand. The union of passengers and the common people only unite unless there is some political strike or other. But other then that they have an attitude of letting go.
The seats are safe enough and they do cost less so, seats are not an issue here. But the way it is treated by passengers is not so good. So the maintenance guys could not be blamed on this one.
Cooperation from pedestrians is also much needed. I mean what hurry are they in. So, also because of pedestrians the passengers have to suffer.
Talking about road planning the roads were split in between for the ease of buses but not all the roads. So it straight away goes to the management.
So, I would like to take my attention on the interface and interaction that is experienced by the passengers.